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Privacy policy

PRIVACY POLICY


Last Updated: 21 August 2025

1. Introduction

Welcome to OohZulu! We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you use:

By using our Platforms, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Our Commitment to Privacy

At OohZulu, we are committed to safeguarding your personal information and complying with:

  • South Africa’s Protection of Personal Information Act (POPIA)
  • Apple’s App Store Guidelines (5.1 – Privacy & Data Use)
  • General Data Protection Regulation (GDPR) (if applicable)

We do NOT track users, share personal data with advertisers, or sell your data for marketing purposes.

3. Information We Collect

We collect and process only the personal data necessary to provide our services.

Personal Information You Provide

  • Account Information: Name, Email, Mobile Number
  • Order & Payment Data: Billing Address, Payment Method (Apple Pay, Visa/Mastercard)
  • Customer Support Data: Communications with our support team

Automatically Collected Data (Non-Personal)

  • Basic App Usage Data (for app functionality & performance)
  • Device Information (operating system, app version, crash logs)

We do NOT track user activity across other apps or websites.

4. No User Tracking or Marketing Data Collection

  • We do not collect data for advertising, behavioural tracking, or marketing purposes.
  • We do not use third-party tracking tools (e.g., Facebook Pixel, Google Ads) in our app.
  • We do not sell or share personal information with advertisers.

Your data is used strictly to provide our services and improve user experience.

5. Age Restrictions

  • Users under 18 years old must have parental consent before using our services.
  • We may request proof of parental approval if required.

6. How We Use Your Data

We process personal data for the following legitimate purposes:

  • Account Management – Creating & managing your profile.
  • Order Fulfilment – Processing purchases & deliveries.
  • Customer Support – Assisting with inquiries or complaints.
  • Fraud Prevention & Security – Protecting your account & transactions.

We do not use personal data for targeted advertising or third-party marketing.

7. No App Tracking Transparency (ATT) Prompt Required

Since we do NOT track user activity or share data for advertising, our app:

  • Does not display Apple’s App Tracking Transparency (ATT) prompt.
  • Does not collect device-level advertising identifiers (IDFA).

Your data stays private within our app and is not used for cross-app tracking.

8. Cookies & Analytics

OohZulu only uses essential cookies necessary for app functionality.

Types of Cookies We Use

  • Essential Cookies – Required for app and website operations (e.g., login sessions).
  • Performance Analytics – Used internally to improve app stability (e.g., crash reports).

No third-party tracking cookies are used.

You can disable cookies in your browser or device settings.

9. Third-Party Data Sharing

We only share personal data with trusted service providers necessary for order fulfilment, including:

  • Payment Processors (Visa, Mastercard, Apple Pay)
  • Delivery & Logistics Providers (for shipping orders)
  • Customer Support Tools (email & chat support services)

We do not sell or share data with advertisers, social media platforms, or third-party marketing services.

10. Data Security

How We Protect Your Data

  • End-to-End Encryption for sensitive data.
  • Secure Cloud Storage with strict access controls.
  • Regular Security Audits to prevent data breaches.

Your payment details are never stored on our servers.

11. Your Rights & Data Deletion

Under POPIA & GDPR, you have the right to:

  • Access your personal data.
  • Update or correct incorrect data.
  • Request data deletion (account & personal information).

To request account or data deletion, email: support@oohzulu.com
Your request will be processed within 7 business days.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to comply with:

  • Legal requirements (POPIA, GDPR, Apple).
  • Security best practices.
  • New features added to our services.

The latest version will always be available on our website.

13. Contact Us

For privacy-related concerns, please contact us:

📧 Email: support@oohzulu.com
📍 Address: 284B Manotshe Street, Phiri, Soweto, 1818