Digital Commerce Platform
Web Platform | iOS App | Android App
"OohZulu" or "Platform Provider" means OohZulu (Pty) Ltd, a company registered in the Republic of South Africa.
"Platform" means the OohZulu digital commerce platform accessible via web browsers, iOS mobile application, and Android mobile application.
"Merchant" means OohZulu (Pty) Ltd operating as the sole merchant and seller on the Platform.
"Customers" means end-users who purchase products or services from the Merchant through the Platform.
"Storefronts" means branded sections within the Platform used for marketing and advertising purposes to showcase different product categories or services.
"Digital Commerce Services" means the integrated technology solutions and e-commerce functionality provided through the Platform.
OohZulu operates as a single merchant platform where OohZulu (Pty) Ltd is the sole seller of all products and services offered through the Platform. Various storefronts within the Platform serve marketing and advertising purposes to enhance customer experience and product discovery.
2.1.1 Sole Merchant: OohZulu (Pty) Ltd operates as the exclusive merchant on the Platform, responsible for all sales transactions and customer fulfillment.
2.1.2 Storefront Marketing: Different branded storefronts within the Platform serve purely for marketing, advertising, and customer navigation purposes.
2.1.3 Unified Operations: All transactions, customer service, and business operations are conducted under OohZulu's merchant account and business registration.
2.2.1 Multi-Platform Access: Services are accessible via web browsers, iOS application (iOS 13.0+), and Android application (Android 8.0+).
2.2.2 Account Management: Customer accounts maintain synchronized access across all platform interfaces.
2.2.3 Technical Requirements: Users must maintain compatible devices and internet connectivity for optimal platform functionality.
3.1.1 Product Sales: OohZulu sells products and services directly to customers through the Platform's e-commerce functionality.
3.1.2 Order Processing: All customer orders are processed, fulfilled, and supported directly by OohZulu as the merchant.
3.1.3 Business Registration: All sales conducted under OohZulu's business registration, VAT number, and merchant accounts.
3.2.1 Marketing Tools: Storefronts such as "Smash'nRun" and other branded sections serve as marketing and advertising vehicles for different product categories.
3.2.2 Customer Experience: Branded storefronts enhance customer navigation and product discovery while maintaining unified merchant operations.
3.2.3 Advertising Strategy: Storefront branding supports targeted marketing campaigns and customer engagement initiatives.
4.1.1 Product Catalog: Comprehensive product and service listings with detailed descriptions, pricing, and availability information.
4.1.2 Shopping Cart: Full-featured shopping cart functionality with secure checkout processes and order management.
4.1.3 Customer Accounts: User account management with order history, preferences, and communication tools.
4.2.1 Platform Integration: Seamless integration between web and mobile interfaces with unified data management.
4.2.2 Payment Integration: Integration with third-party payment processors for secure transaction processing.
4.2.3 Order Management: Comprehensive order processing, tracking, and fulfillment management systems.
5.1.1 Direct Sales: Revenue generated through direct sales of products and services to customers via the Platform.
5.1.2 Service Fees: Additional revenue from delivery fees, service charges, and premium service offerings.
5.1.3 Advertising Revenue: Potential revenue from advertising and promotional activities conducted through the Platform.
5.2.1 Third-Party Processing: All payment processing conducted through integrated third-party payment service providers to ensure secure and compliant transaction handling.
5.2.2 Merchant Account: OohZulu maintains merchant accounts with approved payment processors for transaction processing and settlement.
5.2.3 Compliance Standards: All payment processing maintains compliance with South African financial regulations and industry standards through certified service providers.
5.3.1 Merchant Obligations: OohZulu is responsible for all business operations, customer relationships, product fulfillment, and service delivery.
5.3.2 Payment Settlement: Transaction proceeds are settled directly to OohZulu's merchant accounts through integrated payment processors.
5.3.3 Tax Compliance: OohZulu maintains responsibility for all applicable taxes, VAT registration, and financial reporting requirements.
6.1.1 Service Standards: OohZulu maintains professional service delivery standards across all Platform operations and customer interactions.
6.1.2 Customer Service: Comprehensive customer service protocols and appropriate response times for customer inquiries and support requests.
6.1.3 Business Operations: Maintenance of proper business licenses, registrations, and regulatory compliance applicable to merchant operations.
6.2.1 Legal Compliance: OohZulu operates in full compliance with applicable South African laws and regulations governing e-commerce and retail operations.
6.2.2 Product Standards: All products and services meet applicable quality standards, safety requirements, and regulatory compliance.
6.2.3 Financial Compliance: Proper tax registration, VAT compliance, and financial record maintenance as required by law.
7.1.1 Technical Support: Professional technical assistance for Platform functionality and customer account management.
7.1.2 Order Support: Comprehensive support for order processing, tracking, delivery, and post-purchase services.
7.1.3 Product Information: Detailed product information, specifications, and guidance to assist customer purchasing decisions.
7.2.1 Customer Inquiries: Direct customer service for all inquiries related to products, orders, delivery, and Platform functionality.
7.2.2 Issue Resolution: Comprehensive procedures for handling customer complaints, returns, refunds, and service issues.
7.2.3 Quality Assurance: Continuous monitoring and improvement of customer service standards and satisfaction levels.
8.1.1 OohZulu Rights: OohZulu retains all rights, title, and interest in Platform technology, trademarks, storefront brands, and proprietary systems.
8.1.2 Storefront Branding: All storefront names, designs, and branding elements are owned by OohZulu and used for marketing purposes.
8.1.3 Content Standards: All content displayed on the Platform complies with intellectual property laws and Platform content guidelines.
8.2.1 User Content: Customers may submit reviews, comments, and other content subject to Platform terms and content moderation policies.
8.2.2 Content Responsibility: Customers responsible for accuracy and appropriateness of their submitted content.
8.2.3 Content Moderation: OohZulu reserves the right to moderate, edit, or remove customer content for compliance with Platform standards and legal requirements.
OohZulu reserves the right to moderate, edit, suspend, or remove any customer content that violates intellectual property rights, community standards, or applicable laws. Users are solely responsible for ensuring their content does not infringe upon third-party rights.
9.1.1 Data Processing: All personal data processing conducted in compliance with the Protection of Personal Information Act (POPIA) and applicable privacy laws.
9.1.2 Consent Management: Appropriate consent mechanisms for data collection and processing activities related to customer accounts and transactions.
9.1.3 Data Security: Implementation of appropriate technical and organizational measures for protection of customer and business data.
9.2.1 Privacy Policy: Comprehensive privacy policy governing data collection, processing, and protection practices for customer information.
9.2.2 Data Subject Rights: Procedures for handling customer requests regarding their personal data and exercising privacy rights.
9.2.3 Cross-Border Transfers: Appropriate safeguards for any international data transfers as required by law.
10.1.1 Service Provision: OohZulu provides Platform services and e-commerce functionality with professional commercial support standards.
10.1.2 Business Operations: OohZulu maintains responsibility for all merchant operations, customer relationships, and service delivery through the Platform.
10.1.3 Third-Party Services: OohZulu not liable for performance or availability of integrated third-party services including payment processors and delivery partners.
10.2.1 Limitation of Damages: OohZulu's liability limited to direct damages related to Platform services, excluding indirect or consequential damages except as prohibited by law.
10.2.2 Product Liability: OohZulu maintains appropriate product liability standards and insurance coverage for products sold through the Platform.
10.2.3 Customer Indemnification: Customers agree to use Platform services responsibly and in compliance with applicable terms and conditions.
10.2.4 Force Majeure: OohZulu shall not be held liable for delays or failures in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, internet outages, acts of government, or civil disturbances.
11.1.1 Regulatory Adherence: All Platform operations conducted in compliance with applicable South African laws and regulations governing e-commerce and retail operations.
11.1.2 FICA Compliance: Implementation of Financial Intelligence Centre Act (FICA) requirements for business operations and customer relationships.
11.1.3 Industry Standards: Adherence to relevant industry standards and best practices for e-commerce and digital retail operations.
11.2.1 Payment Regulation: Compliance with South African payment system regulations through certified third-party payment processors.
11.2.2 Financial Reporting: Appropriate financial reporting and record-keeping as required by applicable regulations for merchant operations.
11.2.3 Anti-Money Laundering: Implementation of appropriate AML procedures through integrated compliance frameworks.
12.1.1 Internal Resolution: Customer disputes resolved through direct communication with OohZulu customer service.
12.1.2 Escalation Process: Formal escalation procedures for complex customer service issues requiring management intervention.
12.1.3 Alternative Dispute Resolution: Mediation and arbitration procedures available for disputes that cannot be resolved through direct customer service.
12.2.1 Terms Updates: OohZulu may update Platform terms with appropriate notice to customers through Platform notifications.
12.2.2 Account Termination: OohZulu reserves the right to suspend or terminate customer accounts for violations of Platform terms or applicable law.
12.2.3 Data Retention: Appropriate data retention and deletion procedures following account termination or service discontinuation.
13.1.1 South African Law: These terms governed by the laws of the Republic of South Africa.
13.1.2 Jurisdiction: South African courts maintain jurisdiction for legal proceedings related to these terms and Platform operations.
13.1.3 Language: English language version controls in case of translation discrepancies.
13.2.1 Entire Agreement: These terms constitute the complete agreement between OohZulu and customers regarding Platform use.
13.2.2 Amendment: Terms may be updated with appropriate notice to Platform users.
13.2.3 Severability: Invalid provisions do not affect the validity of remaining terms and conditions.
OohZulu (Pty) Ltd
Registered Address:
284B Manotshe Street
Phiri, Soweto, 1818
Gauteng, South Africa
Contact Details:
Email: legal@oohzulu.com
Support: support@oohzulu.com
Compliance: compliance@oohzulu.com
Last Updated: 21 August 2025
This document constitutes a legally binding agreement between OohZulu Online (Pty) Ltd and Platform users.
